Refund policy
Trendy N Comfy Corp. dba Comfy Shoes
1295 N Euclid St, Anaheim, CA 92801, United States
Phone: (657) 220-4045 | Email: cs@trendyncomfy.com
At a glance
Online orders: return within 14 days after receiving the item for a refund.
In-store purchases: return within 14 days for an exchange or store credit. We do not issue cash or card refunds on in-store purchases.
Either way, the item must come back unworn and in brand-new, resalable condition.
Condition required
To qualify, the item must be unworn, unused, and in the same brand-new condition you received it, with the original box and all packaging intact. Please do not tape around the shoe box or attach a shipping label to it — send it back inside an outer shipping box or envelope, the way we sent it to you. Items that show wear, or that we cannot resell as new, do not qualify.
Online orders: three ways to return
Start by emailing cs@trendyncomfy.com or calling (657) 220-4045 within 14 days of delivery. Then choose whichever suits you:
1. Ship it back yourself. Send it to Comfy Shoes, 1295 N Euclid St, Anaheim, CA 92801. You pay the postage, and nothing is deducted for a return label.
2. Ask us to email you a return label. We send a prepaid label for you to print. The actual cost of that label is deducted from your refund.
3. Bring it to our Anaheim store. No postage to pay, and nothing deducted for a return label.
What is deducted from an online refund
The return label, if we provided one. We deduct the actual postage cost, which depends on weight, size and where the parcel is sent from. Ship it back yourself or bring it in, and this does not apply.
Original shipping is not refunded. If you paid a shipping charge on the order, that charge is not returned.
On free-shipping orders, the shipping we paid is deducted. When an order qualifies for free shipping, the shipping is free to you but we still pay the carrier. If that order is returned, the actual outbound postage we paid is deducted from your refund.
Example: a $120 order that shipped free, returned using a label we emailed you. If the outbound postage was $9 and the return label cost $8, your refund is $103. Bring the same order to the store instead and your refund is $111.
Refund timing
We inspect your return as soon as it arrives. If it qualifies, we issue your refund to the original payment method within 3 business days of receiving it, and you receive a refund confirmation by email. If it does not qualify, we email you to explain why. Your bank or card issuer may take several more days to post the refund to your account.
In-store purchases
Items bought at our Anaheim store may be returned within 14 days with your receipt, unworn and in brand-new resalable condition, for an exchange or store credit. We do not issue cash or card refunds on in-store purchases. This policy is posted at our register and printed on your receipt.
If we made the mistake
If we shipped the wrong item, or the item is defective, we cover return postage in full and deduct nothing. You choose an exchange or a full refund including the original shipping. Email cs@trendyncomfy.com and we will make it right.
Gifts
If an item was marked as a gift when purchased and shipped directly to you, you receive store credit for the value of the return once we receive it. If it was not marked as a gift, or the giver had it shipped to themselves, the refund goes to the original purchaser.
Late or missing refunds
Check your bank account first, then your credit card company, then your bank — there is often processing time on their side. If you have done all three and still do not see your refund, email cs@trendyncomfy.com or call (657) 220-4045.
Questions
Call (657) 220-4045 or email cs@trendyncomfy.com. We are open Monday to Friday 11:00am-7:00pm and Saturday 12:00pm-6:00pm Pacific. Closed Sunday.